At Odes UTV LLC, we ship UTVs, parts, and accessories with care, speed, and full transparency. Know exactly what to expect — from order to your driveway.
Last Updated: June 18, 2025 | Effective Immediately
📦 ALL ORDERS ARE PROCESSED WITHIN 1–3 BUSINESS DAYS | QUESTIONS? CALL +1 (303) 269-1838 | FREE LOCAL PICKUP AVAILABLE IN RIVERSIDE, CA
All orders are fulfilled and shipped from our Riverside, California facility located at 1815 Rustin Ave A, Riverside, CA 92507. We also offer convenient in-store pickup by appointment for local customers.
Please read this shipping policy in full before placing your order. Understanding our shipping process, timelines, and restrictions ensures a smooth delivery experience with zero surprises.
Our most popular option for parts, accessories, and smaller items. Ships via UPS, FedEx, or USPS depending on size and destination. Tracking provided on every order.
Need it fast? Expedited options are available at an additional cost. Select your preferred speed at checkout or contact our team directly to arrange priority fulfillment.
Full UTVs and oversized items are shipped via freight carrier. A curbside delivery quote will be provided before your order ships. Inside delivery and lift gate options available at extra cost.
Pick up your order in person at no shipping cost from our Riverside facility. Schedule your pickup appointment by calling us at +1 (303) 269-1838. Ready within 1–2 business days.
For select full UTV purchases, we offer white glove delivery with delivery, unloading, and placement included. Available in select service areas — contact us for availability and pricing.
We ship select parts and accessories internationally. International orders are subject to import duties, customs fees, and additional carrier charges which are the buyer's responsibility.
Once you place your order on Odesutvllc.com or by phone, you will receive an order confirmation via email or text. Please review all order details carefully and contact us immediately if any corrections are needed.
Your order enters processing once payment is verified. Processing takes 1–3 business days for in-stock items. Custom or special-order items may require additional lead time — our team will contact you with an updated timeline.
Every item is carefully inspected and professionally packaged before leaving our facility. UTVs are secured on pallets or loaded for freight delivery. Parts are boxed with appropriate protective materials to ensure safe arrival.
Once your order ships, you will receive a shipping confirmation with your tracking number. You can monitor the status of your shipment directly through the carrier's website. For freight shipments, a carrier may contact you to schedule your delivery window.
When your order arrives, inspect it thoroughly before signing for the delivery. Note any visible damage on the delivery receipt. For freight deliveries, do not refuse the shipment — instead, sign with noted damage and contact us within 48 hours at +1 (303) 269-1838.
| Zone / Region | Shipping Method | Est. Transit Time | Notes |
|---|---|---|---|
| Southern California (Local) | Local Pickup / Delivery | Same–2 Days | Free pickup available in Riverside, CA |
| Western USA | Ground / Freight | 3–6 Business Days | CA, OR, WA, NV, AZ, UT, ID, MT |
| Central USA | Ground / Freight | 5–8 Business Days | TX, CO, MN, MO, KS and surrounding states |
| Eastern USA | Ground / Freight | 7–10 Business Days | NY, FL, GA, PA and surrounding states |
| Alaska & Hawaii | Air Freight / Special Carrier | 10–18 Business Days | Additional charges apply — contact us for quote |
| US Territories | Special Carrier | 14–21+ Business Days | PR, GU, VI — contact us for availability |
| International | International Freight | 14–30+ Business Days | Parts & accessories only. Buyer pays all duties/taxes |
Processing and shipping timelines are based on business days (Mon–Fri). Orders placed after 2PM PST or on weekends will begin processing the next business day.
Ensure your shipping address is complete and correct at checkout. Odes UTV LLC is not responsible for delays or losses due to incorrect addresses provided by the customer.
All shipments are insured for their declared value. In the event of a carrier loss or damage, we will assist you in filing a claim with the carrier.
Freight (LTL) deliveries are curbside only unless white glove service is selected. You are responsible for unloading. Always inspect the shipment before the driver leaves. If damage is visible, note it on the delivery receipt (BOL) and take photos. Call us at +1 (303) 269-1838 within 48 hours of delivery to report any damage.
Address changes or order modifications must be requested before the item ships. Once an order is in transit we cannot guarantee changes.
Shipping costs are calculated based on item weight, dimensions, and delivery location. You will see the shipping cost clearly displayed at checkout before completing your purchase.
In-stock items are typically processed and shipped within 1–3 business days of payment verification. During high-volume periods or holidays, processing may take slightly longer.
Once your order ships, you will receive a shipping confirmation via email or text with your tracking number and a link to the carrier's tracking page. For freight shipments, the carrier may contact you directly to schedule your delivery window.
If your order arrives damaged, follow these steps immediately:
Certain items have shipping restrictions due to their size, hazardous classification, or legal requirements:
Address changes must be requested before the item has shipped. Contact us as soon as possible at +1 (303) 269-1838 if you need to update your delivery address.
We ship select parts and accessories internationally. Full UTVs and vehicles may be available for international export — contact our team for specific requirements and documentation.
Local pickup is available at our Riverside, California location and is always free of charge. Here's how it works:
Whether you're ordering a full UTV or just a replacement part, our team at Odes UTV LLC is ready to get your order processed fast. Have questions about shipping? We're just a call away.